Effective Date: August 12, 2026
This Shipping & Delivery Policy applies to physical products sold or fulfilled by Punk ’N Lala LLC (“Punk ’N Lala,” “we,” “us,” or “our”), including products associated with BandArchy™.
Shipping procedures differ between ordinary retail purchases and crowdfunding rewards.
Estimated processing or shipment information for products purchased directly from Punk ’N Lala will be provided on the applicable product page, at checkout, or in the order confirmation when available.
Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.
We will make reasonable efforts to ship orders within the timeframe stated when the order is placed.
If no shipment timeframe is provided, we will ship within the timeframe required by applicable law.
Circumstances may occasionally prevent us from shipping an order within the timeframe originally stated.
If a retail order cannot be shipped within the applicable promised timeframe, Punk ’N Lala will provide any delay notice, cancellation option, consent request, or refund required by applicable law.
Products offered for preorder will include an estimated shipment timeframe when applicable.
Retail preorders may be canceled for a full refund until the order enters fulfillment.
After fulfillment begins, the order becomes subject to our standard Refund & Return Policy.
Crowdfunding rewards are different from purchases of ordinary in-stock merchandise.
Estimated fulfillment or delivery dates provided during a Kickstarter or other crowdfunding campaign are estimates rather than guaranteed delivery dates.
Product development and manufacturing may experience unforeseen delays, including:
If crowdfunding fulfillment is materially delayed, we will make reasonable efforts to keep backers informed and provide updated estimates when reasonably possible.
Crowdfunding pledges are also subject to the terms and policies of the platform through which the pledge was made.
Shipping charges may vary based on destination, weight, dimensions, carrier, shipping method, number of products, and fulfillment requirements.
Applicable shipping charges for retail orders will be disclosed during checkout.
For crowdfunding campaigns, shipping may be collected during the campaign, through a pledge manager, or at another disclosed stage of fulfillment.
The applicable campaign will explain how crowdfunding shipping charges are expected to be handled.
Shipment dates and delivery dates are different.
A shipment date refers to when an order is expected to leave our or our fulfillment partner's facility.
A delivery estimate refers to when a carrier expects the package to reach the recipient after shipment.
Once a package has been transferred to a shipping carrier, carrier transit times may be affected by circumstances outside Punk ’N Lala's reasonable control.
Unless expressly stated otherwise, carrier delivery estimates are not guaranteed delivery dates.
When tracking is available, it may be provided by email, an order page, a crowdfunding platform, a pledge manager, or a fulfillment provider.
Tracking information may take time to update after creation of a shipping label.
Creation of a shipping label does not necessarily mean the carrier has physically received the package.
Customers and backers are responsible for providing complete and accurate shipping information.
Crowdfunding backers may be asked to confirm or update their address before fulfillment begins.
Once an order enters fulfillment or has shipped, we may be unable to change the delivery address.
If a package is returned because of an incorrect, incomplete, or outdated address supplied by the recipient, additional shipping charges may be required before reshipment.
If tracking indicates that a package may be lost or it has not arrived within a reasonable period after its expected delivery, please contact us.
We may ask you to confirm your shipping address, check with household members or neighbors, contact the carrier, or allow time for a carrier investigation.
Depending on the circumstances, we may provide a replacement, reshipment, refund, or another appropriate resolution.
If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors when appropriate, building or mailroom personnel, and the shipping carrier.
If the package still cannot be located, contact us and we will make reasonable efforts to assist with the investigation.
A carrier's “delivered” status does not by itself determine which party is legally responsible for a missing shipment.
If a product arrives damaged, please contact us as soon as reasonably possible.
We may request photographs of the product, packaging, shipping label, or damaged components to help determine the appropriate resolution.
Remedies for damaged or defective products are described in our Refund & Return Policy.
International shipping availability may vary by product, campaign, destination, carrier, and applicable restrictions.
International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, customs processing, or local delivery charges.
Unless we specifically state that these charges are included, the customer or backer is responsible for charges imposed by the destination country.
International shipments may experience additional customs or transit delays.
Customers are responsible for ensuring that products they order may lawfully be imported into their destination country.
We reserve the right to restrict shipping to destinations where legal, carrier, logistical, cost, or fulfillment limitations make shipping impractical.
If a package is returned because it was refused, unclaimed, addressed incorrectly by the recipient, or unable to clear customs because required recipient action was not completed, additional shipping charges may be required before reshipment.
Refund eligibility will be determined according to our Refund & Return Policy and applicable law.
Orders containing multiple products may be shipped together or separately depending on inventory, packaging, manufacturing, and fulfillment requirements.
Receiving one part of an order does not necessarily mean another shipment has been lost or omitted.
For shipping questions or assistance with an existing shipment, contact:
Punk ’N Lala LLC
North Carolina, United States
Email: lisa@punknlala.com
Website: bandarchythegame.com
Please include your name and order, pledge, or tracking information when available.
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